DAMAGED GOODS/RETURNS/REFUNDS:
At Not Your Ordinary, we take exceptional care in packing your order to ensure it arrives in pristine condition. However, we understand that sometimes unforeseen circumstances can occur during transit.
Damaged Goods:
If your purchase arrives damaged, we’re here to help. To initiate a return or exchange due to damage, please follow these steps:
- Photographic Evidence: Send us a clear photo of the damaged goods and packaging. This helps us understand what went wrong and prevents future occurrences.
- 48-Hour Window: Ensure you contact us within 48 hours of receiving your order. This timely report is crucial for us to promptly address the issue.
- Email Contact: Send your photographic evidence and a brief description of the damage to nyoadmin@pm.me. Please include your order number for a quicker resolution.
Upon receiving your email, we will assess the situation and, if applicable, offer you a choice between a full refund or a replacement.
Change of Mind or Incorrect Order:
Please choose your items carefully. At Not Your Ordinary, we encourage you to review your order before confirming your purchase. In line with our commitment to sustainability and mindful consumption:
- We do not offer refunds or exchanges if you change your mind or accidentally order the wrong fragrance.
General Conditions for Returns:
- All claims for damaged goods must be made within 48 hours of receipt of your order.
- Refunds will be processed using the original payment method.
- Any approved returns or replacements will be processed as promptly as possible.
Thank you for choosing Not Your Ordinary for your unique fragrance experience. We value your satisfaction and appreciate your understanding of our policies, designed to ensure a fair and enjoyable shopping experience for all our customers.